Your role is to ensure optimal operational efficiency and customer satisfaction in the provision of contact centre services. You will be required to assess & evaluate customer's health concerns via telephone, fax, emails & other modes of communication.
Job Duties
- Ensuring optimal operational efficiency & customer satisfaction in the provision of contact centre services
- Assess & evaluate customer's health concerns via telephone, fax, e-mail & other modes of communication
- Perform other administrative tasks/checks to ensure optimal operational status of contact centre pre & post operations
- Handle general enquiries and appointments for all clinical services & disciplines
Job requirement:
- Minimum a Diploma in Nursing
- Prior experience working in Emergency Dept, ambulatory care or telephone consultation.
- Able to communicate effectively with patients
- Candidates without experience are welcome to apply.