We are looking to hire a Temp Mobile Premium Assistant for our client!
Working Hours: Monday to Sunday - 8:30 am to 12:00 am (8.5 or 8 working hours per day)
No. of Working Days per Week: Any 5 working days per week
Job Description:
Your job is to
- Interacts with customers through the phone and provide effective service to every customer by building a personal relationship with each caller
- Ensuring that each call is either closed or escalated within the agreed timescales by owning each call
- Provide quality customer service to customers either by telephone or electronically
- Respond and follow up promptly to customer enquiries
- Handle and resolve complex cases to ensure customer satisfaction
- Obtain and evaluate all relevant information to handle enquiries and complaints
- Process orders, forms, applications and requests
- Record details of enquiries and customer interactions including actions taken
- Work effectively with a variety of situations, individuals and groups
- Communicate and coordinate with internal departments at all levels
- Demonstrate effective telephone techniques that meet Quality Assurance standards
- Acquire multiple product knowledge to enhance the ability to understand customer needs across different products.
- Identify processes, procedures and workflow improvements and assist in the implementation
- Meet and/or exceed all individual and team Key Performance Indicators (KPI) set by the management
Job Requirements
- Minimum: GCE ‘O’ Level
- At least 2 years in customer service/1-year call centre experience
- Computer literacy (E-mail & MS applications)
- Prior knowledge on existing Mobile Technology will be an advantage
- Strong team player
- Self-driven individual with a positive attitude
- Customer-oriented with good interpersonal and communication skills (oral and written)
- Pleasant disposition and personality
- Highly adaptable to a fast-paced and dynamic environment
- Problem analysis and problem-solving skills
- Willing to work rotating shifts, if applicable