Temp Mobile Premium Assistant

Location: North Region
Job Type: Temporary / Contract
Reference: JO-1903-4367

We are looking to hire a Temp Mobile Premium Assistant for our client!

Working Hours: Monday to Sunday - 8:30 am to 12:00 am (8.5 or 8 working hours per day)

No. of Working Days per Week: Any 5 working days per week

Job Description:

Your job is to

  • Interacts with customers through the phone and provide effective service to every customer by building a personal relationship with each caller
  • Ensuring that each call is either closed or escalated within the agreed timescales by owning each call
  • Provide quality customer service to customers either by telephone or electronically 
  • Respond and follow up promptly to customer enquiries 
  • Handle and resolve complex cases to ensure customer satisfaction 
  • Obtain and evaluate all relevant information to handle enquiries and complaints 
  • Process orders, forms, applications and requests 
  • Record details of enquiries and customer interactions including actions taken 
  • Work effectively with a variety of situations, individuals and groups 
  • Communicate and coordinate with internal departments at all levels 
  • Demonstrate effective telephone techniques that meet Quality Assurance standards 
  • Acquire multiple product knowledge to enhance the ability to understand customer needs across different products. 
  • Identify processes, procedures and workflow improvements and assist in the implementation 
  • Meet and/or exceed all individual and team Key Performance Indicators (KPI) set by the management

Job Requirements 

  • Minimum: GCE ‘O’ Level
  • At least 2 years in customer service/1-year call centre experience 
  • Computer literacy (E-mail & MS applications) 
  • Prior knowledge on existing Mobile Technology will be an advantage
  • Strong team player 
  • Self-driven individual with a positive attitude 
  • Customer-oriented with good interpersonal and communication skills (oral and written) 
  • Pleasant disposition and personality 
  • Highly adaptable to a fast-paced and dynamic environment 
  • Problem analysis and problem-solving skills 
  • Willing to work rotating shifts, if applicable