Roles & Responsibilities:
- Identify business needs
- Support in the liaison with business stakeholders to identify business needs.
- Support the in-depth analysis of the business requirements specifications and feasibility studies on possible solutions.
- Provide analysis to support the development of business cases.
- Conduct analysis on the risk vs. benefits for the proposed solutions.
- Analyse business processes
- Assist with the analysis of existing business processes to identify opportunities.
- Support the development of alternative solutions to streamline processes.
- Assist with the evaluation of viability and feasibility of possible improvements to processes.
- Support the development of reports and strategic analysis of business processes
- Translate business requirements into technical specification
- Assist with translating business requirements into functional specifications.
- Collaborate with developers to ensure requirements are incorporated into system design.
- Function as the liaison between users and technical staff throughout the solution implementation cycle.
- Facilitate change management
- Create first drafts for technical documentation.
- Conduct research to support development of training materials.
- Coordinate the schedule for communication and training plans for stakeholders.
- Act as the first point of contact for users to resolve simple queries.
- Manage projects
- Support in the project delivery.
- Monitor progress against schedule.
- Maintain project documentation.
Job requirement:
- Min Diploma or Degree in a relevant field
- Familiar with IT project management methodologies and SDLC.
- Experience in application support and have good troubleshooting skills.
- Strong analytical skills and ability to work independently.
- Strong communications and presentation skills.