Survey Ops Officer (Team Lead)

Location: Central Region;North Region;South Region;East Region;West Region
Job Type: Temporary / Contract
Reference: JO-1904-4727

Salary: $1800 - $2600 per month

Working Days: 6 days work week (5 weekdays+1 weekend)

Working hours:

Weekdays:

AM shift: 8.00am – 3.00pm

PM shift: 2.30pm – 9.30pm


Weekends:

Sat and Sun: 9.00am – 5.30pm


Primary duties:

  • Supervise and manage a team of officers who are based off-site
  • Provide mentorship and training to new officers
  • Approve and manage the tabulation of staffs' working hours and KPIs completed
  • Maintain public relations; regarding any complaints or concerns
  • Recommend improved work procedures
  • Update and report to Survey Manager on survey progress of the team


Secondary duties which include:

  • Conduct surveys with household occupiers when required  
  • Perform data entry such as keying in survey returns, data verification information, etc
  • Check and verify data with respondents to ensure accurate information are collected
  • Ad hoc admin matters required