Service Team Leader

Location: East Region;West Region
Job Type:test Temporary / Contract
Reference: JO-2104-11433

Salary: Up to $2,800/Month

Location: Queenstown

Working timing: 5 days (Shift work Monday to Sunday)


Job Description

  • Deliver friendly, efficient customer service and create a warm and welcoming atmosphere for all our patients & guests
  • Supervises the daily staff attendance and manages the inpatient’s main roster
  • Supervise, train and motivate junior staff, so as to achieve maximum patient care and satisfaction
  • Handle feedback, email enquiries and communication issues
  • Performs pre-emptive internal audits to uncover operational issues
  • Act as the reporting officer to the ancillary staff and conduct all orientation and induction for new staff
  • Assume other responsibilities tasked by the reporting officer, including admin support duties, statistics etc
  • Conduct counselling for staff when necessary
  • Cover core duties like Admission, Discharge, Transfer and Financial Counselling.
  • Supervises and collates the training and development plans progress
  • Develop training slides and perform training to staffs
  • Lead and/or support in quality improvement projects
  • Chairs weekly staff roll call


Requirements

  • Diploma holder with 2 years’ experience in healthcare or service related industry
  • Knowledge of hospital operations will be an advantage
  • Experience in leadership role and skills
  • Experience in staff management
  • Proficient in computer skills
  • Team player with good communication and interpersonal skills
  • Able to multitask and work in a fast pace environment