Service Executive

Location: Central Region
Job Type: Permanent
Reference: JO-2010-9558

You will be part of the team that manages the delivery of quality services to the members of the public. You will be responsible for the following:

  • Implement service culture improvement initiatives to align to strategic requirements
  • Drive and implement service quality effectively using framework, strategies, approaches or tools to optimize service delivery
  • Plan and manage customized training and development needs of service managers and staff
  • Plan and conduct Customer Satisfaction Surveys to understand and assess customers’ present and future needs
  • Plan and manage service related events
  • Communicate service policies, values and expectations to relevant stakeholders within or across agencies
  • Work with departments to establish and manage service standards
  • Implement and manage reward strategies to recognize service excellence

Job requirement:

  • Minimum education level: Diploma
  • At least 1 – 2 years of working experience (Handling projects, coordination and admin background) 
  • Strong analytical, communication and writing skills
  • Dynamic, customer-orientated and able to work with people at all levels