Service Desk Officers

Location: Central Region
Job Type: Temporary / Contract
Reference: JO-1901-3868

Salary: From $2,300

Working hours: 5.5 day work per week, 8 am – 8 pm

Job description:

  • Attend and response to maximum number of incoming calls, email and voicemails with service quality
  • Follow-up on all escalated incident
  • Logged all calls reported into the case management system
  • Maintains and accurately update customer’s enquiry, problem and resolution into the case management system
  • Generates management reports 
  • Provides assistance and guidance to junior colleagues

Job requirement:

  • Having good communication skills (speaking and writing)
  • Able to work staggered office hours on rotation
  • Interested with policy and procedures, application/eService usage and/or transaction behavior support in Call Centre via phone, email, online and digital platform.
  • Call Center Experience is a plus!