Senior Manager - IT Process Consultant

Location: North Region
Job Type:test Permanent
Reference: JO-2102-10518

Role and Responsibilities

  • Define programme outcomes and KPIs in alignment with national healthcare objectives
  • Drive cross-programme process mapping to ensure end-to-end perspectives of impacted key PHI processes
  • Advice and support programme teams to identify process gaps or inefficiencies and risks, and facilitate cross-programme discussions to ensure resolution and/or optimization methods and design for improvement
  • Track measurement and reporting; use a consistent set of productivity tools that enable more efficient use of ecosystem and track results produced by key program teams to ensure a consistent value delivery and effectiveness of the processes in a highly complex, matrixed organization
  • Provide key inputs and updates for corporate metrics and reporting initiatives to form a basis of future process improvement projects and coordination
  • Apply and share various business process development techniques, methods, and best practices to provide a framework for cross-programme process improvements
  • Establish and ensure common cross-programme process nomenclature, hierarchy levels, and metrics
  • Provide recurring presentations on the continuous evolvement of the process map throughout the programme transition journeys

Requirements / Qualifications

  • Minimum 10 years working experience in IT project delivery; experience in one of the following areas: IT Master Planning, Operations & IT Programs, Health Care Management
  • Experience in a Business Process
  • Improvement initiatives for large scale transformation programmes spanning multiple stakeholders and multiple projects
  • Skilled in use of various process development techniques, analysis, mapping and documentation tools and best practices
  • Business acumen and skills to engage business leaders on business terms and deliver business solutions
  • Motivated with solid problem-solving skills with the ability to apply qualitative approach to program management
  • Analytical mindset, with excellent financial skills and business acumen;
  • Ability to translate numbers into meaning and knowledge; ability to see patterns and opportunities in numbers that translate into financial or process improvement opportunities
  • Experience in healthcare industry is an advantage
  • Excellent verbal and written communication skill
  • Strong facilitation and presentation skills
  • Experience from management consulting is an advantage