Senior Customer Service Officer / Executive (Social Media)

Location: North Region;South Region
Job Type: Permanent
Reference: JO-2007-8816
  • Position: Senior Customer Service / Team Lead (Social Media Support) – Telco Industry
  • Location: Somerset
  • Working days: 5 days including Sat, Sun & Public Holiday
  • Working Hours: As per rosters, 44h per week
  • Salary: Up to $2800 + 14 days annual leave
  • Duration: 1 year contract renewable


Job Description:

  • Provide a consistent and appropriate voice for the company through various company social media platform in a timely manner.
  • Communicate politely and timely with customers via the digital support channels.
  • Provide effective service recovery in addressing customer’s needs.
  • Coordinate with the relevant stakeholders to investigate and respond to customers in a timely manner. Develop strong relationships with all stakeholders to ensure the appropriate delivery and communication of process improvement.
  • Identify and interpret digital trends and propose the appropriate actions to increase the level of engagement from customers.
  • Participate in a variety of projects as requested, including explorations of system or process improvements.


Requirement:

  • Minimum 2 years of Customer Service experience
  • Experienced in leading a team of customer service officer
  • Must be well versed in all social media platform.