- Position: Senior Customer Service / Team Lead (Social Media Support) – Telco Industry
- Location: Somerset
- Working days: 5 days including Sat, Sun & Public Holiday
- Working Hours: As per rosters, 44h per week
- Salary: Up to $2800 + 14 days annual leave
- Duration: 1 year contract renewable
- Provide a consistent and appropriate voice for the company through various company social media platform in a timely manner.
- Communicate politely and timely with customers via the digital support channels.
- Provide effective service recovery in addressing customer’s needs.
- Coordinate with the relevant stakeholders to investigate and respond to customers in a timely manner. Develop strong relationships with all stakeholders to ensure the appropriate delivery and communication of process improvement.
- Identify and interpret digital trends and propose the appropriate actions to increase the level of engagement from customers.
- Participate in a variety of projects as requested, including explorations of system or process improvements.
- Minimum 2 years of Customer Service experience
- Experienced in leading a team of customer service officer
- Must be well versed in all social media platform.