Senior Customer Executive (Feedback)

Location: Singapore
Job Type: Temporary / Contract
Reference: JO-2102-10496

Job description:

  • Ensure the effective and prompt management of the Quality Service Manager function, via email or phone calls, in accordance with the public service service standards.
  • Independently gather and verify information regarding feedback received with the relevant Departments, and thereafter, recommend the approach to take to manage the feedback.
  • Work together with the team to deliver service-related transformation projects.
  • Perform any other duties as required by the feedback team.

Job requirement:

  • Singaporean only
  • Diploma or Degree in any field.
  • Strong writing skills.
  • About 1-3 years of customer service experience, must handle large volume of calls and emails
  • Competent in Microsoft Office Software and Outlook
  • Knowledge of statistics or data analytics would be an advantage