Retail Service Assistant

Location: Singapore
Job Type: Permanent
Reference: JO-2103-11067

Salary: $2,500 per month

Working hours: Monday - Friday (8:30am - 6pm)

Job description:

  • Perform and co-ordinate with Wholesales team, Customer Service Team and Technicians on all repairs including data entry of service quotes/sales order
  • Provide service recovery at the service centre for all end consumers (ie walk in, phone & email enquiries)
  • Perform spare parts order/replenishments for domestic
  • Assist in spare parts allocations including generating sales orders for dealers and walk in customers
  • Assist customers in a courteous and professional manner while handling customer care issues i.e. walk in and phone enquiries
  • Ensure cleanliness and tidiness of workstation
  • Provide administrative support to front line customer service staff
  • Any other ad hoc duties as per assigned

Job requirement:

  • Min "O" levels
  • Singaporean only
  • Prior working experience within the watch, leather or accessories market is advantageous
  • 2-3 years experience in customer service / handling roles in similar capacity.
  • Team player and willing to learn
  • Proficiency in English