Quality Improvement Manager

Location: West Region
Job Type:test Temporary / Contract
Reference: JO-2102-10639

Position Title: Quality Improvement Manager

Job responsibilities:

  • Lead in the re-design of inpatient wards’ and pharmacies’ patient and caregiver journeys, solving real problems and pain points that they are facing
  • Seek insights from patients and caregivers to refine the problem statement
  • Translate the insights into tangible designs that address their needs and at the same time, the business goals of the project
  • Work on user experience and user interface design
  • Support stakeholder departments in planning for monitoring and evaluation of interventions
  • Act as a change agent and driver to instill a continuously improving, productive and patient-centric culture within inpatient and pharmacy settings
  • Lead the creation of Design Thinking curriculum and content
  • Conduct Design Thinking training and workshops for internal users
  • Guide a pool of decentralized “Design Thinkers” to build an innovative culture within their departments
  • Setup an Innovation Workspace to enable ease of prototyping and other developments

Job requirement:

  • Only Singaporean
  • A good basic degree from a reputable university
  • Minimum 5 years of Strategic planning, Corporate Administration and Operations experience with demonstration of good track record for Manager position.
  • Healthcare experience in Strategic Planning, Development and Operations preferred
  • A working knowledge of Joint Commission Standards is an advantage
  • Ability to collaborate across stakeholders
  • Strong organization and inter-personal skills are essential
  • Expertise in Microsoft Office is required
  • Good oral, written and presentation skills
  • Healthcare experience is an advantage