Roles & Responsibilities:
Oversee, manage multiple vendors and external providers of ICT services, work with team members from application and infra teams, to deliver project on time and within budget.
Project Management (Scope, Budget and Schedule) including regular management reporting for maintenance and/or development projects.
Conduct requirements workshop to gather user requirements and analyses business processes to provide clear analysis and documentation of the problems and proposed.
Ensure that projects are executed based on the project plan to meet identified business needs, within agreed parameters of cost, duration and quality.
Participate and contribute in project activities such as Requirement Gathering, User Acceptance Testing, Training and Implementation.
Review project deliverables. e.g. functional specifications, system test plan & results, user guide, operation manual.
Plan and perform user acceptance testing.
Assess service requests for enhancements and maintenance of systems.
Ensure Service Level Agreements for projects and incidents are met.
Identify potential project risks and its implication to the organisation and to recommend
mitigating measures to manage the risks.
Understand the IT management policy, quality management policy and security guidelines to ensure the development processes, procedures and system are designed to comply with these policies and guidelines.
Manage and resolve day-to-day IT related issues pertaining to application, infrastructure or security, to facilitate smooth running of daily operations.
Tertiary Education in Computer/Computer Science or Electronics Engineering or Information Technology or equivalent.
Advantageous to have Project Management Certification or equivalent.
Relevant working experience as Project Manager/Scrum Master in at least 2 Agile/full project development life cycle.
Relevant experience in web-based development and mobile IT projects.
Working experience in .Net/J2EE applications, iOS/Android for mobile apps is preferred.
Familiarity with governance, adoption and training in RPA in enterprise IT environments.
Working experience in government environment and familiarity with the statistical and corporate systems will be beneficial,
Work experience and strong troubleshooting skills in resolving application, infrastructure (including desktop, server, network) and security related issues in a government environment is preferred.
Strong analytical, conceptualisation and problem-solving skills.
Ability to take a broad, strategic perspective as well as drill deep to understand business needs and challenges.
Results and customer oriented, self-driven team player with strong organization and stakeholder management skills.
Excellent communication skills, both oral and written, with the ability to pitch ideas and influence stakeholders.