Project Manager (AGILE software)

Location: Central Region
Job Type: Temporary / Contract
Reference: JO-2103-11047

Part of the project team to take on the exciting and challenging role of delivering and maintaining a large-scale 24 x 7 project using AGILE software development methodology.

  • Oversee the production support team
  • Coordinate rollout activities across different IT teams for production releases
  • Ensure alignment and the production governance processes set up to coordinate and support the production incident management for application, work with support and development with timely resolution of incident and proper root cause analysis and preventive measures identified and documented
  • Provide monthly progress/status reporting
  • Prepare the monthly report of incidents reported and system usage to update management team
  • Perform routine checks and common incidents and also remind users to close cases
  • Track production support requests ensuring that each incident satisfies the requirements
  • Route to respective Feature team if issue cannot be resolved within Production Support team
  • Contribute to knowledge base for common issues
  • Manage production mailboxes and distribution listing
  • Set up, implement and review production support process, e.g. approval matrix, data request/data patch process, archival, alerts, system s/w and security patching
  • Review and update the access control matrix for in-house tech team and future vendor teams to access:
    • Dev and Production environments
    • Documents repository
  • Keep track of downtime, seek approval, broadcast and support prod support activities
  • Assist in hardware and software asset tagging exercise
  • Oversee the annual and ad-hoc security review exercises and penetration tests

Job requirement:

  • Tertiary Education (Degree or Diploma) in relevant field is preferred
  • Hands-on experience as a Project Manager in at least 2 full project development life cycles
  • Hands-on experience in handling production incidents is preferred
  • Understanding of Agile software development practices is preferred
  • Good presentation and listening skills
  • Working experience in government environment will be an added advantage
  • Proactive self-starter
  • Result and customer oriented and able to multi-task effectively
  • Capable to maintain good rapport with business users
  • Strong in setting up governance processes
  • Good written, verbal communication, presentation and negotiation skills
  • Meticulous with eye for details
  • Team player
  • Able to work within tight timelines – good time management skills