Process Manager (IT Service Management)

Location: Singapore
Job Type: Temporary / Contract
Reference: JO-2106-11864

Salary: Up to $5,800 / month

Contract duration: 12 months

Nearest MRT: Expo / Upper Changi

Working hours: Monday - Friday (Office hours)


Job Responsibilities:

  • Drive process review and transformation alongside the ITSM Tools upgrade/ migration project. 
  • Review ITSM processes across Incident Management, Problem Management, Change Management, Asset Management, Knowledge Management, Configuration Management, Service Level Management.  
  • Track and deliver the IT service management (ITSM) program which includes the following areas:
    • IT Service Management process review and realignment. 
    • Review existing processes for streamlining opportunities
    • ITSM Tool workflow to align with ITSM process.
    • Track and deliver migration of ITSM tool to SaaS product.
    • Stakeholder engagement on process realignment.  
    • Coordinate cross-division engagements on process changes. 
    • Provide user training on process and tools.
  • Manage projects which include planning, scheduling, coordinating, and providing process-related solutions for the projects.
  • Maintain and develop process documentation and standard operational procedures.
  • Ensure compliance with IT security standards, policies, and procedures.

Job Requirements:

  • Minimum qualifications: Degree
  • Stakeholder management skills
  • Familiar with Incident management, problem management, and change management
  • Has managed projects
  • Familiar with ensuring compliance with IT security standards