Principal Executive

Location: Singapore
Job Type: Temporary / Contract
Reference: JO-2108-13004

Salary: Up to $1,800 / month

Contract duration: 5 months (Extendable)

Nearest MRT: Bedok

Working hours: Monday - Friday (Office hours)

Job Responsibilities:

  • Supporting the Call Support Team, existing operations of the system and activities to transit to the a new system.
  • Assist to provide written feedback and calls to the general public on enquires.
  • Maintain and update relevant documents, process manuals, reports and records 
  • Attend to queries from internal and external stakeholders on related issues.
  • Keep abreast of latest policies and procedures to provide accurate information to public.
  • Resolve customer’s queries effectively and promptly.
  • Work as a team to ensure that the team KPIs are met. 
  • Any other ad-hoc duties as assigned.

Job Requirements:

- A Diploma in Information Technologies or Engineering would be preferred

- Possess effective telecommunication & strong customer service skills

- Proficient in Microsoft Office, especially Word, Excel and Powerpoint

- Meticulous with good verbal and written communication skills

- Strong passion for continuous learning and improvement

- Able to work independently in a fast-paced environment and a team player

- Experience in customer service or call Centre will be an added advantage