Network Engineer Assistant Head

Location: Singapore
Job Type: Permanent
Reference: JO-2106-12259

Salary: Up to $6,200 / month

Nearest MRT: One-north

Working hours: Monday - Friday (Office hours) 

Job Responsibilities:

  • Deploy, configure, monitor and manage of network devices including but not limited to Switches, Routers, Wireless Lan Controller (WLC), Wireless Access Points (WAP), Domain Name Servers (DNS)/Dynamic Host Configuration Protocol (DHCP)/IP Address Management (IPAM); DDI appliances, Voice Gateway/Expressway Core, Call Manager, Aruba Clearpass, Cisco ISE, Cisco DNA Center and ensuring their smooth and reliable operation for fulfilling business objectives and processes.
  • Provide 2nd level technical support, develop designs and customize solutions to meet business and/or users’ requirements.
  • Fulfilling of network related service request.
  • Troubleshooting & resolving of network issue(s) and incident(s). Promptly update of issue or incident tickets, inform/liaise with users and conduct necessary escalation to the relevant parties (management and/or external vendors) when necessary.
  • Manage/Work with external vendors to resolve escalated issues/incidents.
  • Managing network-related projects to meet projects’ timelines and deliverables.
  • Conducting of any software security and vulnerability patching on network-related devices.
  • Participate / Support in network-related audit(s), provision security audit artefacts and remediate audit findings within the stipulated timeline.
  • After office hours’ support will be required at times especially during network planned/unplanned outages and maintenance.
  • Collaborate with executive management and department leaders to assess near- and long-term network capacity needs.
  • Create and maintain documentation of network configuration, network diagram, mapping, processes, and service records.
  • Take initiative to proactively discover and remediate deficiencies in network solutions, both deployed and in design phase.
  • Participate and lead problem resolution and cause analysis.
  • Drive efforts to restore, recover, or alter configurations, logical or physical, to maintain service integrity.
  • Assist in developing, implementing and maintaining policies, procedures, and associated training plans for network administration, usage, and disaster recovery.
  • Conduct research on network products, services, protocols, and standards to remain abreast of developments in the IT industry.
  • Manage network assets, including maintenance of network component inventory and related documentation and technical specifications information.
  • Monitor and test network performance and provide network performance statistics and reports.

Job Requirements:

  • Singaporeans only
  • Minimum qualification: Diploma
  • Network Certification (CCNA/CCNP) is mandatory
  • Security certification (PCNSE/CCSA/NSE 4) will be an added advantatage
  • Strong communications and written skills
  • Excellent problem-solving skills in a multi-tasking, fast-paced and complex work environment