Management Support Officer (Service Excellence Unit)

Location: Central Region
Job Type:test Temporary / Contract
Reference: JO-2011-9855

Job Scopes:

  • Attend to incoming inquiries from designated channels (email, live chat etc)
  • Follow up/resolve enquiries according to specified guidelines/processes
  • Able to work under pressure and continuously review and fine-tune the call service quality
  • Prioritize business, deliver project, escalation and personal KPIs; at all times
  • Perform ad-hoc/operational tasks as and when required

Job Requirements:

  • Only Singaporeans
  • Min Diploma holder and above
  • Able to empathise with caller and provide prompt and accurate responses
  • Self-motivated and ability to work independently
  • Pro-active and task-oriented
  • Proficient in Microsoft Words, Excel and PowerPoint