Salary: Up to $85 / day
Nearest MRT: Caldecott
Contract duration: 12 months
Qualification: Min. Diploma
Working Hour: Mon – Fri, 830am to 6pm
Job Description
- Contact centre administrative matters
- Review and fine-tune call and email service quality of the contact centre to improve on service delivery
- Liaising with respective divisions on service recovery callbacks made by the contact centre
- Maintaining training materials
- Generation of monthly reports
- Organisation's Hotlines
- Organisation's Virtual Assistant
- Organisation's Customer Satisfaction Survey
- Triaging of public enquiries through emails and calls when required
- Ability to support and work with the operation teams to deliver project and personal KPIs
- Assist and support Managers in fulfilling adhoc/operational tasks as and when required
- Able to work with management to prioritize business and escalation needs
Job Requirements
- Singaporean only
- Min. Diploma with admin experience
- Proficient with Microsoft Office
- Fluent in written and spoken English and one of the 3 main local languages (Mandarin, Malay and Tamil)
- Customer-oriented, good customer service/soft skills is essential
- Able to empathise with members-of-public and provide prompt and accurate responses