IT Support Assistant

Location: Singapore
Job Type:test Temporary / Contract
Reference: JO-2012-9944

Roles & Responsibilities:

  1. Provide end user support on L1 issues over phone or via remote tools and emails.
  2. Lead a team of L1 support staff to carry out the Service Desk operation efficiently,
  3. Provide application support and basic troubleshooting - password resets, printer configurations, break/fix instructions.
  4. Ensure timely escalation of major and critical incidents. Support routing and escalation to L2 support.
  5. Primary Contact to handle critical incidents and VIP issues.
  6. Focus on superior customer service delivery and lead by example.
  7. Assign monitor and maintain staffing levels to ensure coverage for business hours.
  8. Provide regular trainings for new staffs and existing staffs to make them more competent
  9. Update help desk manuals and guidelines with new changes in software applications
  10. Provide Deployment support for future deployments.

Requirement:

  • Minimum Diploma in Information technology or equivalent.
  • Preferred to have 1-2 years of work experience as IT support.
  • Able to work well in a team and perform efficiently.
  • Excellent end user support and communications skills.
  • Able to perform Shift work.