IT Services Management Executive

Location: Central Region
Job Type: Permanent
Reference: JO-2009-9238

Job responsibilities:

  • Manage the service delivery of shared services to stakeholders and ensure SLA and customer satisfactory level KPI are met.

  • Provide assistance in the area of IT service request, change and incident management for Data Centre Operations, Technical Services and IT Infrastructure aspect.

  • Ensure customer requirements are handled through proper service management techniques where best practices and processes are applied, including timely reporting and status updates.

  • Manage of IT operational risk and issues, system performance and availability.

  • Oversee lifecycle maintenance activities of hardware and software includes preventive maintenance and product life span.

  • Assist in managing operating expenses of IT resource and service-related expenses.

  • Review and recommend procedures, processes and policies to enhance data centre operations and service delivery to all stakeholders.

  • Maintain the operation certification standard and involve all IT audits and assessments.

  • Assist in Business Continuity and IT Disaster Recovery activities and planning

Job requirement:

  • Degree in Computer Science, Information Technology or equivalent

  • At least 3 years’ experience in IT operations, service delivery or service management

  • Strong understanding of data centre and system operations standards, with ITIL certification

  • Resourceful, excellent analytical and problem-solving skills

  • Good communication and presentation skills