• Work Life Balance
• Career Development Opportunities
• Attractive Salary Package
Roles & Responsibilities:
Delivery of ICT Infrastructure Services
Responsible for the ICT infrastructure aspect of the projects from initiation to implementation, ensuring ICT Infrastructure services are delivered on time, meeting business needs and quality and within agreed budget.
Study business and application requirements, review organisational ICT infrastructure, design and implement the ICT infrastructure architecture to meet current and future requirements.
Manage the awarded vendors and ICT contracts to ensure the vendors meets contractual obligations, leading to successful delivery of the project.
Management of ICT Infrastructure and Services
Ensure incidents are resolved within the service level agreement and should avoid having re-occurance of incidents.
Ensure service requests are closed within agreed timelines.
Develop guidelines, processes and procedures to enhance ICT Infrastructure resilency and service availability.
Maintain hardware and software assets, annual asset stocktake; and to conduct technology refresh before they are end-of-life.
Maintain ICT Infrastructure capacity to meet current and future growth.
Maintain ICT Infrastructure services contracts and ensure they are renewed before expiry.
Provide periodic ICT Infrastructure Health status reports.
Provide secretariat function for meetings/forums.
Undertake and carry out ad hoc IT operation assignments and tasks arises from projects or day-to-day operation.
Management of ICT Infrastructure Operating Budget
Maintain ICT Infrastructure Operating budget and ensure meeting the agreed budget utilisation.
Provide administrative support to all aspects of ICT procurement from seeking budget, calling tender/request for quotation/small value purchase, evaluation and award; raising purchase requsition/order, goods receiving, invoice tracking and verification/certification.
Management of ICT Infrastructure Security and Compliance
Ensure compliance to Technical Architecture, Technology Reference Model (TRM) and Agency IT Policies and policies relating to ICT Infrastructure services.
Conduct periodic review on ICT Infrastructure logs; privileged accounts and access rights to ensure no unauthorised access, system changes nor suspicious activities.
Ensure security patches on ICT Infrastructure are timely updated in accordance to policy.
Conduct ad-hoc security scans, patches and other security measures when required.
Support IT audit activities when required.
Minimum tertiary qualification in computer science/information techology or any relevant field
Preferably with at least 3-5 years of relevant experience in performing the role.
Strong analytical, conceptualisation and problem solving skills.
Team player with strong organization and people handling skills.
Proactive and dedicated individual with strong customer orientation and multi-tasking capabilities.
Excellent communication skills and communication skills with the ability to present ideas and influence stakeholders.
Professional related certifications such as ITIL and MCP will be an added advantage.
Knowledge of IT security and infrastructure designs.
Preferably with experience in delivering and operating Government IT projects.
Able to manage project risks in a timely manner to ensure impact is mitigated.