IT Operations Manager (Infrastructure)

Location: Central Region
Job Type:test Temporary / Contract
Reference: JO-2101-10484

Job description:

  • Delivery of ICT Infrastructure Services
    • Responsible for the ICT infrastructure aspect of the projects from initiation to implementation, ensuring ICT Infrastructure services are delivered on time, meeting business needs and quality and within agreed budget.
    • Study business and application requirements, review organisational ICT infrastructure, design and implement the ICT infrastructure architecture to meet current and future requirements.
    • Manage the awarded vendors and ICT contracts to ensure the vendors meets contractual obligations, leading to successful delivery of the project.
  • Management of ICT Infrastructure and Services
    • Ensure incidents are resolved within the service level agreement and should avoid having re-occurance of incidents.
    • Ensure service requests are closed within agreed timelines.
    • Develop guidelines, processes and procedures to enhance ICT Infrastructure resilency and service availability.
    • Maintain hardware and software assets, annual asset stocktake; and to conduct technology refresh before they are end-of-life.
    • Maintain ICT Infrastructure capacity to meet current and future growth.
    • Maintain ICT Infrastructure services contracts and ensure they are renewed before expiry.
    • Provide periodic ICT Infrastructure Health status reports.
    • Provide secretariat function for meetings/forums.
    • Undertake and carry out ad hoc IT operation assignments and tasks arises from projects or day-to-day operation.
  • Management of ICT Infrastructure Operating Budget
    • Maintain ICT Infrastructure Operating budget and ensure meeting the agreed budget utilisation.
    • Provide administrative support to all aspects of ICT procurement from seeking budget, calling tender/request for quotation/small value purchase, evaluation and award; raising purchase requsition/order, goods receiving, invoice tracking and verification/certification.
  • Management of ICT Infrastructure Security and Compliance
    • Ensure compliance to Technical Architecture, Technology Reference Model (TRM) and Agency IT Policies and governement IM8 policies relating to ICT Infrastructure services.
    • Conduct periodic review on ICT Infrastructure logs; privileged accounts and access rights to ensure no unauthorised access, system changes nor suspicious activities.
    • Ensure security patches on ICT Infrastructure are timely updated in accordance to IM8 policy.
    • Conduct ad-hoc security scans, patches and other security measures when required.
  • Support IT audit activities when required.

Job requirement:

  • Tertiary qualification preferably with at least 3 years of relevant experience in performing the role.
  • Strong analytical, conceptualisation and problem solving skills.
  • Team player with strong organization and people handling skills.
  • Proactive and dedicated individual with strong customer orientation and multi-tasking capabilities.
  • Excellent communication skills, both oral and written, with the ability to present ideas and influence stakeholders.
  • Professional related certifications such as ITIL and MCP will be an added advantage.
  • Knowledge of IT security and infrastructure designs.
  • Preferably with experience in delivering and operating Government IT projects.
  • Able to manage project risks in a timely manner to ensure impact is mitigated.