IT Operations Manager (Applications)

Location: Central Region
Job Type:test Temporary / Contract
Reference: JO-2102-10697

Job description:

  • Manage all incident cases and work with Authority vendors and contractors for closure of cases for applications.
  • Ensure incidents and service requests are resolved within the service level agreement and should avoid having re-occurrence of incidents.
  • Analyze incident case trends and highlight potential areas of improvements
  • Manage and consolidate reports from vendors for operations and report regularly in Project Management Meetings
  • Work with vendors and Project Managers to track patch cycles, end of life of software used and certificate expiries.
  • Provide administrative support to all aspects of authorisations and other requests on system managed 
  • Support IT audit activities when required.
  • Provide secretariat function for meetings/forums.
  • Undertake and carry out ad hoc IT operation assignments and tasks arises from projects or day-to-day operation.
  • Maintain hardware and software assets, annual asset stocktake; and to inform management on need for technology refresh before assets are end-of-life.

Job Requirement :

  • Strong analytical, conceptualisation and problem-solving skills.
  • Team player with strong organization and people handling skills.
  • Proactive and dedicated individual with strong customer orientation and multi-tasking capabilities.
  • Excellent communication skills, both oral and written, with the ability to present ideas and influence stakeholders.
  • Preferably with experience in operating Government IT projects