Collaborate with vendors and various IT divisions (DTI/DEC) teams to establish end-to-end operational solutions in ensuring a stable and resilient DTI/DEC services
Constantly engage and review across DTI/DEC services to establish and create solutions that improves our delivery of Service Level Objectives and Service Level Indicators
Review and enhance existing procedures and processes to ensure proper governance, security controls and service management procedures;
Collaborate with architects, delivery teams to drive ITIL best practises through automation and Agile practises
Diligently work with DevSecOps to ensure the smooth delivery of DTI/DEC services aligned to security best practises
Conduct regular operational reviews and service improvement plans with contractors.
Conduct reviews on service performance and capacity management, vendors’ performance and SLA through the development of dashboards for management reporting;
Facilitate and support IT operations risk, compliance and audits
Implement Audit Dashboard to enable anticipatory risk management;
Develop operations monitoring dashboards; and
Implement end-to-end Privilege Log Review tool post successful implementation of pilot project.
Tertiary qualification preferably with at least 3 years of relevant experience in performing the role.
Prior working experience in Public Sector would an advantage.
Experience in IT Governance and /or IT Audits including knowledge of IT risk management and control is an advantage.
Knowledge of IT security and infrastructure designs and implementations.
Knowledge of ITIL and agile best practice.
Able to understand the IT management policy, quality management policy and security guidelines to ensure maintenance processes and procedures are designed to comply with these policies and guidelines.
Strong analytical, conceptualisation and problem-solving skills.
Team player with strong organization and people handling skills.
Proactive and dedicated individual with strong customer orientation and multi-tasking capabilities.
Excellent communication skills, both oral and written, with the ability to present ideas and influence stakeholders.