IT Operation Manager (Applications)

Location: Central Region
Job Type: Temporary / Contract
Reference: JO-2010-9492

Job description:

  • Collaborate with vendors and various IT divisions (DTI/DEC) teams to establish end-to-end operational solutions in ensuring a stable and resilient DTI/DEC services

  • Constantly engage and review across DTI/DEC services to establish and create solutions that improves our delivery of Service Level Objectives and Service Level Indicators

  • Review and enhance existing procedures and processes to ensure proper governance, security controls and service management procedures;

  • Collaborate with architects, delivery teams to drive ITIL best practises through automation and Agile practises

  • Diligently work with DevSecOps to ensure the smooth delivery of DTI/DEC services aligned to security best practises

  • Conduct regular operational reviews and service improvement plans with contractors.

  • Conduct reviews on service performance and capacity management, vendors’ performance and SLA through the development of dashboards for management reporting;

  • Facilitate and support IT operations risk, compliance and audits

  • Implement Audit Dashboard to enable anticipatory risk management;

  • Develop operations monitoring dashboards; and

  • Implement end-to-end Privilege Log Review tool post successful implementation of pilot project.

Job requirement:

  • Tertiary qualification preferably with at least 3 years of relevant experience in performing the role.

  • Prior working experience in Public Sector would an advantage.

  • Experience in IT Governance and /or IT Audits including knowledge of IT risk management and control is an advantage.

  • Knowledge of IT security and infrastructure designs and implementations.

  • Knowledge of ITIL and agile best practice.

  • Able to understand the IT management policy, quality management policy and security guidelines to ensure maintenance processes and procedures are designed to comply with these policies and guidelines.

  • Strong analytical, conceptualisation and problem-solving skills.

  • Team player with strong organization and people handling skills.

  • Proactive and dedicated individual with strong customer orientation and multi-tasking capabilities.

  • Excellent communication skills, both oral and written, with the ability to present ideas and influence stakeholders.