IT Executive (End User Support)

Location: Central Region
Job Type: Permanent
Reference: JO-2009-9239

Job responsibilities:

  • Supporting, administering, deploying and repairing desktop computers and notebooks in an enterprise environment.
  • Deployment, configuration, and troubleshooting end-user issues (Desktop/Printers/MS Office/Windows10/basic networking)
  • Providing tier 2 or advanced technical support to end-users computing team
  • Evaluate the existing end-user computing resources and provides the technical direction to IT support staff.
  • Work with respectively IT infrastructure team and external vendors to resolve user issue
  • Perform routine maintenance and upgrades of end-user computing resources.
  • Supervise and monitor staff performance
  • Update documentation pertaining to Desktop Support operations and service desk.
  • Periodic review of the Desktop Support operations and report any gaps and issues.
  • Ensure procedures, processes and service level are being followed for any service delivery and operations.
  • Managing and administrating the service desk operations including coordination routing of service or change request

Job requirement:

  • Diploma/Bachelor's degree in computer science, related technical field, or equivalent job experience.
  • At least 3 years of IT support experience with experience of leading a team
  • Proficient with desktop operation systems, MS office, Email Messaging such as Outlook as well as desktop PC and notebook hardware and software
  • Experience in supporting desktop migration such as Microsoft Active Directory and Exchange Migration will be advantageous
  • Familiar with ITIL service management or certification will beneficial.
  • Familiar with Service Desk operations, incident, service request and change management process.
  • Good interpersonal, resourceful, analytical and good problem-solving skill
  • Strong verbal and written communication skills