[GOVT] Data Analyst (Customer Experience) - JL

Location: Singapore
Job Type: Temporary / Contract
Reference: JO-2211-18272

Highlights:

      11 Months Contract

      Nearest MRT: Labrador Park

      Monday to Thursday: 8:30am to 6:00pm, Friday: 8:30am to 5:30pm

 

Background:

You will be part of a team to assist in the implementation of digital readiness strategies and programmes.

 

Responsibilities:

      Perform data cleaning using Microsoft Excel.

      Follow up on customer feedback.

      Synthesise data sets and create reports/charts/dashboards for analysis to generate insights for service improvements.

      Operationalise and implement survey mechanisms.

      Track and monitor performance through metrics.

      Provide Focus Group Discussion, Audit, and Research support.

      Provide training and meeting admin support. (E.g., Writing meeting minutes).

 

Requirement:

·      Background in Statistics / Economics / Business Analytics or relevant field.

·      Proficient in Microsoft Excel (E.g., X / VLOOKUP, Pivot Table, Concatenate, Chart Generation).

·      Experienced in handling administrative duties.

 

Interested applicants can email their resume to [email protected].

 

Justin Lee

Outsourcing Team

BGC Group Pte Ltd

Registration Number: R22107715

EA Licence Number: 05C3053