· Nearest MRT Station: Labrador Park
· 12 Months Contract
· Preferably with 1 - 2 years of accounting experience
Monday- Thursday: 8.30am – 6.00pm
Friday: 8.30am – 5.30pm
• Understand consumer feedback and handle consumer enquiries, provide prompt, accurate and clear responses to consumers relating to their queries on electricity contracts and resolve related issues that they face.
• Engage and meet consumers, where needed, and provide proposed solutions, where relevant.
• Refer and/or escalate queries to relevant parties for follow-up of feedback, where necessary.
• Perform issue tracking and case management through in-house Customer Management System. Provide regular reports for reviews and to ensure follow-up.
• Develop responses and maintain FAQs for consumer queries.
• Review SOPs to improve operations efficiency and customer experience.
• Create processes or forms to collate information to better address feedback from consumers, where relevant.
· Only Singaporean
· Min. Degree and above
· Proficient in Microsoft Office
· Organized and Meticulous with attention to details