[GOVT | $2,800/MTH] Manager (Customer Service) | Degree | Labrador Park

Location: Singapore
Job Type: Temporary / Contract
Reference: JO-2204-16249

·      Nearest MRT Station: Labrador Park

·      12 Months Contract

·      Preferably with 1 - 2 years of accounting experience

 

Working Hours:

Monday- Thursday: 8.30am – 6.00pm

Friday: 8.30am – 5.30pm

 

Job Scope:

• Understand consumer feedback and handle consumer enquiries, provide prompt, accurate and clear responses to consumers relating to their queries on electricity contracts and resolve related issues that they face.

• Engage and meet consumers, where needed, and provide proposed solutions, where relevant. 

• Refer and/or escalate queries to relevant parties for follow-up of feedback, where necessary. 

• Perform issue tracking and case management through in-house Customer Management System. Provide regular reports for reviews and to ensure follow-up. 

• Develop responses and maintain FAQs for consumer queries. 

• Review SOPs to improve operations efficiency and customer experience. 

• Create processes or forms to collate information to better address feedback from consumers, where relevant.


Job Requirements:

·      Only Singaporean

·      Min. Degree and above

·      Proficient in Microsoft Office

·      Organized and Meticulous with attention to details