Fraud Specialist

Location: Singapore
Job Type: Temporary / Contract
Reference: JO-2212-18563

Job Duties:

- Perform analysis on customer profile and usages to identify suspicious transactions and unusual calls patterns.

- Call customers for authentication

- Liaise with internal departments on customer's requests and/or disputes.

- Conduct interviews for fraud investigation purposes.

- Suspend or resume services in systems.

- Generate letters and Interim Bills.

- Attend to queries from internal staff

- Perform Basis administrative work and follow up on ad-hoc work and system extractions

- May be deployed to do other work upon request.

- Prepare Internal Memorandum.

- Prepare daily / monthly routine statistics