Desktop Support

Location: North Region;West Region
Job Type: Temporary / Contract
Reference: JO-1910-6524

Job scope:


1. Develop, implement and administer IT projects pertaining to user computing such as mobility and user networks (wired or wireless) 

2. Support day-to-day IT operations such as asset, patch and problem management  

3. Participate in all internal or external audits pertaining to the user computing domains  

4. Perform user computing procurement 

5. Perform documentation on user computing domain such as developing user guides, FAQ and Tips & Tricks 

6. Support user related issues on PC software application, including IP telephony settings 

7. Set up and support email services, print services, Security, Active Directory & remote access 

8. Support on Mobility including iPad, GoMax and SOE Mobile Email 

9. Backend support, resolution, such as email, security, Active Directory & remote access  

10. Follow-up on WOG related incidents such as hardware replacement  

11. Ensure user computing policy and procedure are kept up to date  

12. Perform troubleshooting of user computing issues when required 

13. Liaise with vendor on IT matters pertaining to user computing such as goods receipt  

14. Handle start work and work cessation arrangements 

15. Work closely with IT manager to ensure that user computing projects are implemented properly and on schedule 

16. Be proactive in proposing and developing more efficient way of running user computing environment 

17. Maintain and update desktop support documentations and IT inventory  

18. Perform other ad-hoc tasks/duties


Requirements:

1. Diploma or Degree in IT

2. At least 3 years of experience in supporting user computing domain

3. Experience with mobility infrastructure and mobility applications

4. Experience working in a fast pace environment

5. Ability to multi-task and reprioritize workload