Customer Services Associate (Service Centre )

Location: Central Region
Job Type: Permanent
Reference: JO-1910-6434

Job Description:

  • Manage walk-in policyholders’ and distribution representatives’ policy and claims enquiries/requests (Life and General Insurance) within stipulated time;
  • Ensure unresolved issues over the counter are promptly followed up and resolved within stipulated time;
  • Assess and manage appeals, feedbacks and minor complaints from policyholders, distribution representatives and business partners;
  • Provide excellent customer service experience; and
  • Manage ad-hoc assignments/tasks delegated by the Section Head, when required.

Job requirement:

  • Diploma Holders and preferably possessed professional certifications in Insurance (i.e. M9, M5 and CHI);
  • At least 2 years of working experience in customer servicing role;
  • Meticulous and accurate;
  • Produces superior quality of work and always meet objectives set; and
  • Proficient in customer servicing and possesses strong drive for service excellence.