Customer Service Representative (Office Hours)

Location: South Region
Job Type: Permanent
Reference: JO-2009-9270

Roles & Responsibilities:

  • Log and track customer system problems, incidents, issues, requests and queries.

  • Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.

  • Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.

  • Primary responsibilities are focused on communication with users to update them on issue status, managing customer satisfaction surveys and tracking of contractual SLAs and KPIs for system problems and IAs.



  • Must have at least 1-2 years of experience in call centre customer service environment.

  • Open to candidate who has good communication and presentation skills.

  • Hands on experience in Service Desk and Customer Service Management.

  • Good written and verbal communication skills.

  • Able to multi-task, take initiative and work independently with multiple stakeholders.

  • Willing to learn and adapt.