Customer Service Officer

Location: Central Region;East Region;West Region
Job Type: Temporary / Contract
Reference: JO-1904-4755

Salary: $8 per hour

Working hours: Full shift : 11am to 9.30pm

AM shift: 11am to 7pm

PM shift: 1.30pm to 9.30pm

Job description:

  • Handle incoming calls and outgoing emails and ensure that service levels are met
  • Respond promptly to customer enquiries and resolve customer complaints
  • Provide quality customer service support to enhance customer satisfaction
  • Attend to customer queries effectively and escalate to management if necessary
  • Coordinate between various parties within the organisation and client to ensure customer issues are resolved
  • Maintains and accurately update customer particulars and transactions, details of enquiries and feedback to CRM system
  • Conduct follow-up calls and emails pertaining to the inbound enquiries if required

Job Requirement

  • Min O level or above
  • Able to start work immediately 
  • Good Communication skill
  • Basic knowledge of office equipment
  • Able to work in fast-paced environment
  • Candidates with experience in customer service or call centre will have an added advantage