Customer Service Officer (Transport)

Location: Central Region
Job Type: Temporary / Contract
Reference: JO-2010-9498

Job description:

  • Handle customer service hotline.

  • Provide quality customer service to customers over the phone.

  • Remain up-to-date with the latest information that impacts the delivery of service to the customers and provide accurate information promptly to customers.

  • Listen, probe and question in order to clarify and understand customer needs. Resolve customer queries efficiently and escalate problems/issues promptly.

  • Follow-up on outstanding cases and perform call back to customers if necessary.

  • Follow Standard Operating Procedures closely.

  • Proactively promote products and services whenever possible.

  • Work as a team and ensure that the contact centre service level is met.

  • Any other tasks assigned.

Job requirement:

  • Candidate must possess minimum 'O' levels

  • Customer-oriented with good interpersonal and communication skills

  • Highly adaptable to a fast-paced and dynamic environment

  • Pleasant disposition and personality

  • A team player

  • Possess a sense of urgency

  • Candidates with experience in customer service or contact centre will have an added advantage