Customer Service Officer (Transport)

Location: Central Region
Job Type: Temporary / Contract
Reference: JO-2006-8520

Job description:

  • Handle customer service hotline.
  • Provide quality customer service to customers over the phone.
  • Remain up-to-date with the latest information that impacts the delivery of service to the customers and provide accurate information promptly to customers.
  • Listen, probe and question in order to clarify and understand customer needs. Resolve customer queries efficiently and escalate problems/issues promptly.
  • Follow-up on outstanding cases and perform call back to customers if necessary.
  • Follow Standard Operating Procedures closely.
  • Proactively promote products and services whenever possible.
  • Work as a team and ensure that the contact centre service level is met.
  • Any other tasks assigned.

Job requirement:

  • Candidate must possess minimum 'O' levels
  • Customer-oriented with good interpersonal and communication skills
  • Highly adaptable to a fast-paced and dynamic environment
  • Pleasant disposition and personality
  • A team player
  • Possess a sense of urgency
  • Candidates with experience in customer service or contact centre will have an added advantage