Customer Service Officer (Public Sector)

Location: Singapore
Job Type: Temporary / Contract
Reference: JO-1806-1941

Your Role: Customer Service Officer (Public Sector)

  • Handle customer service hotline.
  • Provide quality customer service to customers over the phone.
  • Remain up-to-date with the latest information that impacts the delivery of service to the customers and provide accurate information promptly to customers.
  • Listen, probe and question in order to clarify and understand customer needs. Resolve customer queries efficiently and escalate problems/issues promptly.
  • Follow-up on outstanding cases and perform call back to customers if necessary.
  • Follow Standard Operating Procedures closely.
  • Proactively promote SingTel products and services whenever possible.
  • Work as a team and ensure that the contact centre service level is met.
  • Any other tasks assigned.


Requirements

  • Min. 'O' levels
  • Good interpersonal and communication skills
  • Highly adaptable to a fast-paced and dynamic environment


Others

  • Salary: $9.50/Hour
  • Working hours: 5 to 5.5 working days per week
  • Monday - Friday: 8.30am – 6.00pm
  • Saturday OR Sunday: 8.30am - 12.30pm
  • Location: Central
 
Perks & Benefits
  • Career continuity and support for all BGC signed candidates
  • BGC REFERRAL BONUS: Don't forget to also refer your friends to us, and earn up to $310 in cash vouchers when they get hired too! Find out how here: bit.ly/ReferralProgramBGC