Customer Service Executive - Hotline

Location: Central Region
Job Type: Permanent
Reference: JO-1910-6643

We are hiring for our client (Leading Telco Company in Singapore) to expand their Customer Servicing Team to help out with their growing business.

• Entry Level; training will be given

• Working days: 5 days per week | Office hours

Job Description

This position will be responsible to perform and support the Customer Service & Administration of the Corporate Mobile operation.

This role would need to:

provides support at an optimum level to meet internal and customer expected goals and targets.

• Handle day to day work tasks which includes attending to multiple customer accounts to meet their business request and timeline.

• To meet Customer Experience (CE) target set by management.

• To coordinate and process New Mobile Applications, SIM Activation, Line Transfer, Activation of VASes, Re-contracting, etc.

• To attend to customer enquiry in an amicable and professional manner.

• Assist to billing query, resolve billing issues and perform billing adjustments if required.

• Attend to mobile enquiries in person (for on-site CSE only), through calls and emails. Follow & abide to customer company guideline while working at customer premise.

• To arrange delivery of handsets and distribute to customer's employees (for on-site CSE only).

• To record / manage the mobile services subscribed and handsets owned by customer (for on-site CSE only).

• Attend to any enquires from the hotlines in the department (e.g. hotline CSE).

• Any other duties as assigned by Supervisor / Manager.

Job Requirements

• Singaporeans Only

• Minimally Diploma Holder

• Good interpersonal and communication skills