Customer Service Executive

Location: Singapore
Job Type: Temporary / Contract
Reference: JO-2106-12161

Salary: Up to $2,100
Contract duration: 6 months (extendable)
Nearest MRT: Somerset
Working hours: Monday - Friday (Office hours) 

Job Responsibilities: 

  • Coordinate and process New Mobile Applications, SIM Activation, Line Transfer, Activation of Value-Added Services (VASes), Re-contracting, etc. 
  • Assist in billing query, resolve billing issues and perform billing adjustments if required.
  • Answer general customer service questions from Single Point of Contact (SPOC)/subscribers, explain multiple mobile product features, and where appropriate, transfer customer’s request to other departments to obtain specific information if required.
  • Document all actions provided to order taker via internal system. 
  • Ensure Standard Operating Procedure (SOP) and Work Instruction (WI) are properly carried out, and proper training provided to all staff and maintain constant updates to these SOP if required. 
  • Meet Customer Experience (CE) target set by management. 
  • Perform duties as and when assigned by the Superior. 
  • Monitor and ensure daily Service Level Agreement (SLA) for ticket resolution within 4-hour/7-hour/9-hour is met. 
  • Abide to Safety & Environmental policies and Quality & Security standards are executed and maintained at all times at the workplace. 
  • Adhere to established CMO procedures and guidelines while providing quality customer service in order to meet and exceed department standards.

Job Requirements: 

  • Minimum qualification: Diploma
  • Able to commit for at least 1 year
  • Posses MS Office skills (mainly Word, Excel)
  • Pleasant and able to self-motivate
  • Cannot crack under pressure
  • Able to do OT as and when needed