Customer Service Associate (Contact Centre)

Location: Singapore
Job Type: Permanent
Reference: JO-2106-12286

Duties and Responsibilities

  • Deliver excellent customer service through timely and professional response to enquiries via phone calls, emails or chats.
  • Assist callers with their requests, e.g. appointments scheduling (new appointments, reschedule or cancel existing appointments) and general enquiries.
  • Understand caller’s needs and provide timely, accurate and appropriate information and assistance.
  • Coordinate and liaise with other departments in the hospital(s) to ensure requests are followed up on and resolved.

Requirements

  • Diploma from a recognised institution (Entry level candidates are welcome to apply)
  • Excellent verbal communication skills
  • Proficient in Microsoft office applications
  • Ability to work 3 rotating shifts, weekends, and public holidays