Customer Service Assistant/ Cashier

Location: Central Region
Job Type: Permanent
Reference: JO-1909-6190

Your job responsibilities are to:

  • Receive payments for new business, policy renewals, loans and miscellaneous accounts
  • Perform screening in compliance with Company’s Cash Collection Guidelines and MAS Anti-Money Laundering Guidelines
  • Issue receipts for collections accepted. Update of credit card payment for eligible products.
  • Assist customer for the express queue.

The Job

  • Receive payments and Miscellaneous collections via cash, cheques, NETs and credit card terminal;
  • To update credit card applications or cancellations received within turnaround time
  • Daily account reconciliations & Balancing
  • Prepare and submit Daily Collections Report by end of day
  • Process and assist policyholders on express queue
  • Assist with basic enquiries from policyholders
  • Guide and assist Reps with common enquiries on processes, procedures and system;
  • Undertake ad-hoc assignments/tasks delegated by the manager when required.

Job requirements:

  • Diploma Holder
  • Experience Customer Service / Cashiering involving cash, NETs and credit card will be an advantage
  • Good with numbers & working knowledge of Microsoft Word and Excel
  • Customer-oriented, patient and polite
  • Ability to complete work on time and with accuracy
  • Resilience to handle workloads during sales peak
  • Flexibility to work extended hours during campaigns, month-end and year-end