Customer Service Assistant (Admin) | Buona Vista | $11/hour

Location: Singapore
Job Type: Temporary / Contract
Reference: JO-2211-18439

Industry Type: Govt Sector

Position Title: Customer Service Assistant

Working Location: Buona Vista (Walking distance from MRT)

Working Hours: Monday – Thursday (8:30am – 6pm), Friday (8:30am – 5:30pm)

Salary: Hourly rated of $11/hour

Duration: 12 Months

Key Responsibilities

Officers are required to work with various departments in CSC. 

Duties of the temporary staff include:

• Manage files and folders in SharePoint 

• Copy/paste data between different Excel files in SharePoint 

• Export registration data from a system, use Excel functions/formulas to clean up the registration data in preparation for importing the data into another system

• Check/create user licenses and enroll participants to the classes in the Online Learning Managing system through importing of data files. 

• Maintain and monitor the participants’ user license accounts using Excel functions and formulas. Unregister participants’ user license accounts on a periodic basis.

• To work with approximately 150 classes a month in the Online Learning Managing system

• To work with approximately 50 Institute Development Officers and Course Administrators on participants’ licenses in the Online Learning Managing system

• On a periodic basis, download the participants’ eLearning completion status report from the system into Excel spreadsheets. Use Excel functions/formulas to reconcile these periodic reports to obtain the eLearning completion results for the participants. 

• Update participants’ completion results in the registration system.

• Any other general Course Administrator duties

Job Requirements

Proficient in Microsoft Office applications, experience in administration

Have prior working experience in consolidating and comparison of data from different Excel files using Excel functions and formulas

Meticulous, systematic and organized

Good writing skills

Interested candidates please email to [email protected]. We regret to inform you that only shortlisted candidates will be contacted for further discussion.

Afiq Alwi

BGC Group Pte Ltd

Registration Number: R22107714

EA Number: 03C30C