Customer Relations Officer

Location: Central Region
Job Type: Temporary / Contract
Reference: JO-1904-4539

Salary: $9 per hour

Working hours: 8.5 working hours per day

Shift 1: 8.00am – 5.30pm

Shift 2: 8.30am – 6.00pm 

Working days: Monday to Sunday (5 working days per week)

Job Description:

  • Reporting directly to the Business Operations Supervisor, your responsibilities will include the following:
  • Attending to inbound calls 
  • Attending to call back requests from customers
  • Ensure follow up on cases escalated
  • Filing of claims for customers (i.e over-deduction/failure to exit/double deduction)
  • Concession related matters (i.e lost of card/replacement procedure/extension issues/application issues)
  • Point to point enquiries from customer
  • Perform simple investigation for cases
  • Attending to emails enquiry when necessary
  • Other ad hoc duties as assigned by Team Leaders or Supervisors

Job Requirements:

  • Min Diploma in relevant field
  • Have previous experience in a call centre environment is highly preferred
  • A team player with good interpersonal and communications skills 
  • Self-motivated and able to work independently with minimal supervision