Customer Management Executive

Location: Singapore
Job Type: Temporary / Contract
Reference: JO-2105-11725

Salary: Up to $1,800 / month

Contract duration: 6 months

Nearest MRT: Potong Pasir

Working hours: Monday - Thursday (8:30 am - 6:00 pm); Friday (8:30 am - 5:30 pm)

Job Responsibilities:

  • Attend to enquiries escalated from the organisation's call centre and provide timely and accurate clarification/advice to customers.
  • Log enquiries received by team through escalation from organisation's call center and monitor issues to ensure that they are responded to promptly within the service standards.
  • Evaluate and process Workplace Safety and Health (WSH) feedback and tip-offs via the organisation's mobile app

Job Requirements:

  • Singaporeans only
  • Minimum qualification: GCE 'O' Level
  • Customer-oriented and resourceful, with a passion for service delivery.
  • Adaptable and meticulous, able to keep up with new policies, procedures to provide accurate and clear advice to customers.
  • Team player with good communication and interpersonal skills, and able to work independently.