BGC Group's marketing team is again looking to hire for the most passionate (contestable) department of our company. As a customer experience executive, you are expected to delight customers at every touchpoint within the company.
Trust us when we say BGC Group is all about our freedom-friendly culture. You'll absolutely love it here if you are a purposeful team-player with a strong drive to do awesome things. Follow us on Instagram @bgc.group to get a sneak peek into what we do from day to day!
Your role as our Customer Experience Executive
#1 Delight all customers in and ensure the best possible recruitment experience, you are involved in driving the growth of positive word of mouth
Manage and solve incoming candidate messages across departments in a professional manner, in line with BGC’s “we care” service ethos
Perform routine website testing across our country channels a smooth user experience, ensuring that bug fixes are solved in a timely manner
Support our fulfilment team with candidate marketing campaigns and content production (videos /writing etc.)
Support marketing’s social media strategies, create and execute content calendar for our online channels, ensuring maximum candidate/ client engagement
Consolidate social media reports to monitor the impact of social media engagement
Ensure all online channels are fully utilised in the company, and optimised for all end-users
Requirements
A diploma/degree majoring in marketing, professional communications or hospitality
1-2 years of working experience within customer service, hospitality or community engagement
Demonstrated experience of service centricity
Social media aware: Trip Advisor, Google, Facebook, Instagram, YouTube and LinkedIn
Experience in Google Analytics is an advantage
Fluent in English (oral and written) to handle feedbacks and queries
A creative team player who is proactive and highly driven to resolve customer pain points fast