Customer Care Officer (Temp)

Location: Singapore
Job Type: Temporary / Contract
Reference: JO-2106-11855

Salary: Up to $2,500 / month 

Contract duration: 12 months 

Nearest MRT: Potong Pasir/Chinatown/Tiong Bahru

Working hours: Monday - Friday (Office hours)


MOM Services Centre

(1500 Bendemeer Road, Singapore 339946) - potong pasir mrt


OR

MOM HQ

(18 Havelock Road, Singapore 059764)-chinatown mrt


OR

(3 Geylang Bahru Lane, Singapore 339626) - geylang bahru mrt



Job Responsibilities:

  • Draft and respond to and resolve customers’ inquiries and feedback on the organisation's matters.
  • Independently gather information from internal stakeholders to formulate personalised replies to customers in an effective and efficient manner. If necessary, contact customers over the phone for clarification/to resolve their queries.
  • Accurately categories the customers’ inquiries and feedback that require follow-up or investigation by the organisation into the organisation's Customer Relationship Management (CRM) system and escalate the case to the domain experts in the organisation using the CRM system.

Job Requirements: 

  • Minimum qualifications: GCE 'O' Level
  • The primary job function of the officer is to resolve customers’ queries/issues/feedback received in a professional and effective manner and ensure targets for service levels are met. Candidates need to possess good command of English.