Contract Duration: 6 months contract
Education Qualification: Min 'O' Level holder
Working Hours: Monday to Friday, 8.00AM - 5.30PM, subjected to changes to staggering working hours in shift.
Location: Bedemeer Road and Havelock Road
Salary: $1,950 per month
Draft, contact, respond, resolve customers’ inquiries and feedback to ensure target service level is met.
Gather information from internal stakeholders to formulate personalized replies to customers in an effective and efficient manner.
Accurately categories the customers’ inquiries and feedback which require follow-up or investigation into Customer Relationship Management (CRM) system and escalate the case if necessary.
Min 'O' Level holder.
Prior working experience in front line customer service will be an added advantage.