Customer Care Officer

Location: Singapore
Job Type: Permanent
Reference: JO-2108-13020

Location: Near Hougang/Ang Mo Kio MRT

5 days work week

Mon - Fri (8.30am-6pm)

Job Description:

  • Provide customer support and technical issue resolution via phone and other electronic medium
  • Gather the customers information and determine the customers issue by analyzing the symptoms and diagnose the underlying problem
  • Apply possible & available solutions and management tools onto identified and established problem (This includes troubleshooting methods such as verifying physical layer issues, resolving username and password problems, uninstalling/reinstalling basic software applications, verification of proper hardware and software set up, and assistance with navigating around application menus)
  • Acquire understanding of the products or services required for solving issues
  • Record details of enquiries and customer interactions on actions taken
  • Meet and/or exceed all individual and team Key Performance Indicators (KPI) set by the management

Job requirement:

  • Min NITEC
  • Lively, energetic, dynamic individual with friendly disposition
  • Good communication skills
  • Excellent customer service skills
  • Good working attitude and a team player
  • Bilingual in English and one other language
  • Able to work on roster duties