Call Centre Executive (Telco)

Location: West Region
Job Type: Temporary / Contract
Reference: JO-1908-6000

Responsibilities:

  • Handle customer service hotline and provide the first level of support.
  • Provide quality customer service to customers over the phone or email.
  • Remain up-to-date with the latest information that impacts the delivery of service to the customers and provides accurate information promptly to customers.
  • Listen, probe and question in order to clarify and understand customer needs.
  • Resolve customer queries efficiently and escalate problems/issues promptly.
  • Follow-up on outstanding cases and perform call back to customers if necessary.
  • Follow Standard Operating Procedures closely.
  • Work as a team and ensure that the contact centre service level is met.
  • Any other tasks assigned.

Requirements:

  • Candidate must possess minimum 'O' levels with good relevant experience or a Diploma/Degree certification.
  • Customer-oriented with good interpersonal and communication skills
  • Highly adaptable to a fast-paced and dynamic environment
  • Pleasant disposition and personality
  • A team player who possesses a sense of urgency
  • Candidates with experience in customer service or contact centre will have an added advantage