Handle customer service hotline and provide the first level of support.
Provide quality customer service to customers over the phone or email.
Remain up-to-date with the latest information that impacts the delivery of service to the customers and provides accurate information promptly to customers.
Listen, probe and question in order to clarify and understand customer needs.
Resolve customer queries efficiently and escalate problems/issues promptly.
Follow-up on outstanding cases and perform call back to customers if necessary.
Follow Standard Operating Procedures closely.
Work as a team and ensure that the contact centre service level is met.
Any other tasks assigned.
Candidate must possess minimum 'O' levels with good relevant experience or a Diploma/Degree certification.
Customer-oriented with good interpersonal and communication skills
Highly adaptable to a fast-paced and dynamic environment
Pleasant disposition and personality
A team player who possesses a sense of urgency
Candidates with experience in customer service or contact centre will have an added advantage