Call Centre Executive (Telco)

Location: West Region
Job Type: Temporary / Contract
Reference: JO-1910-6553

Responsibilities:

  • Handle customer service hotline and provide the first level of support.

  • Provide quality customer service to customers over the phone or email.

  • Remain up-to-date with the latest information that impacts the delivery of service to the customers and provides accurate information promptly to customers.

  • Listen, probe and question in order to clarify and understand customer needs.

  • Resolve customer queries efficiently and escalate problems/issues promptly.

  • Follow-up on outstanding cases and perform call back to customers if necessary.

  • Follow Standard Operating Procedures closely.

  • Work as a team and ensure that the contact centre service level is met.

  • Any other tasks assigned.

Requirements:

  • Candidate must possess minimum 'O' levels with good relevant experience or a Diploma/Degree certification.

  • Customer-oriented with good interpersonal and communication skills

  • Highly adaptable to a fast-paced and dynamic environment

  • Pleasant disposition and personality

  • A team player who possesses a sense of urgency

  • Candidates with experience in customer service or contact centre will have an added advantage