Business Operations Supervisor

Location: Central Region
Job Type: Temporary / Contract
Reference: JO-1904-4655

Job description:

A. Responsibilities

  1. Investigate applications received through the client's various avenues.
  2. Authorize refund for all Claims before the collection date.
  3. Investigate cases pertaining to refund matters received from the Operators. 
  4. Attend to customer enquiries pertaining to refund matters.
  5. Inform customers in cases of invalid claim/difference in claim amount before the collection date.
  6. Investigate refund disagreements raised by customers.
  7. Attend to enquiries from different divisions pertaining to the revaluation of operational cards.
  8. Attend to operators request for reports and enquiries on claims/cards 

B. Process Deferred Refunds( Consumers issues)

  1. Ensure that refunds are processed accordingly

C. Supervision of Operations Clerk

  1. Supervise all job functions performed
  2. Ensure that assign tasks are carried out according to prescribed procedures and completed on time.
  3. Monitor staff performance and provide guidance where necessary.

Job requirements:

  • Min Diploma in the relevant field
  • Able to work well with numbers
  • Able to carry out simple investigations required