- Investigate applications received through the client's various avenues.
- Authorize refund for all Claims before the collection date.
- Investigate cases pertaining to refund matters received from the Operators.
- Attend to customer enquiries pertaining to refund matters.
- Inform customers in cases of invalid claim/difference in claim amount before the collection date.
- Investigate refund disagreements raised by customers.
- Attend to enquiries from different divisions pertaining to the revaluation of operational cards.
- Attend to operators request for reports and enquiries on claims/cards
B. Process Deferred Refunds( Consumers issues)
- Ensure that refunds are processed accordingly
C. Supervision of Operations Clerk
- Supervise all job functions performed
- Ensure that assign tasks are carried out according to prescribed procedures and completed on time.
- Monitor staff performance and provide guidance where necessary.
- Min Diploma in the relevant field
- Able to work well with numbers
- Able to carry out simple investigations required